Cian Murphy
40 Jahre
Dublin
Cian Murphy
40 Jahre
Dublin
Technologie & IT, Analyst für Geschäftssysteme
Gesamte Berufserfahrung (17 Jahre und 9 Monate)
Provided desktop and network support for SME clients; put together the company's first standardised onboarding checklist for new starters.
Led a three-person IT support team at a growing company; brought average ticket resolution time down by introducing a tiered support model.
Manage a six-person IT support team for a 400-employee company; own the SLAs, escalation handling, and support tooling.
Kompetenzen
Über mich
These days I lead a six-person support team for a 400-employee company: I set the SLAs, take the escalations the front line can't crack, and run onboarding for every new IT hire we bring in. IT support has been my field since 2008. Ready for something broader — IT operations or infrastructure management, ideally with a bigger remit than support alone.
Ausbildung
Sprachen
Englisch - Muttersprachlich oder zweisprachig
Staatsangehörigkeit & Arbeitserlaubnis
Führerschein
Kein Auto
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