Marta Izaguirre
31 Jahre
Valencia
Kundenservice, Produktunterstützung-Experte
Gesamte Berufserfahrung (10 Jahre und 5 Monate)
Answered tickets and live chat for an online tutoring app used by primary schools; maintained the FAQ database.
Provided second-line support for a learning-management platform used by vocational schools; trained new agents on escalation handling.
Support teachers and school admins on a subscription e-learning platform; rebuilt the help center and cut first-response time by two-thirds.
Kompetenzen
Über mich
I support teachers and school admins using an online learning platform, from login problems to grading-tool bugs. Over the past three years I cut our average first-response time from six hours to under ninety minutes by rebuilding the help center from scratch. I'm looking for a part-time support role where I can keep working closely with schools.
Ausbildung
Sprachen
Spanisch - B2 — Gute Sprachkenntnisse
Englisch - C1 — Fortgeschritten
Staatsangehörigkeit & Arbeitserlaubnis
Führerschein
-
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